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Don't allow the smoke to distract you from the fire

Dealing with young people smoking is problematic at the best of times. While not wanting to condone the practice you sometimes need to move through the vale of smoke so that you can work on other important behavioural problems. That means accepting that they are going smoke. Here is some idea's on working with adolescence smokers. Read More...

Preventing Workplace Bullying

Preventing Workplace Bullying: An evidence-based guide for managers and employees is a useful book for understanding the issues involved and helps give guidance about how to deal with it. While it is written with Australian workplaces in mind - using australian laws and cases - it has lots of useful insights that make it a useful for any workplace. It has 4 parts starting with Read More...

BECOME six steps in school settings

I was very happy to read a review from one reader who is looking at using idea's in the book in his role as Assistant Principle in a school. While being rated 5 stars put a smile on my face, I was really excited about the prospect of the idea's being put into practice in a school. I wish them all the best and look forward to hearing how things go in due course. Here is the review Read More...

A pause for thought can…

A pause for thought can make all the difference in handling inappropriate behaviour. For everyone involved. Too often it is tempting to fall into a mental trap that speed and urgency is good. Let's just get it over with and move on. That fails to take into account people need time to think about their actions. Read More...

Five tactics to avoid in conflicts

Conflict is always going to occur and that is healthy. To have a health conflict everyone needs to work constructively and play fair. The following 5 tactics should be avoided as they will only make things worse. Read More...

Five words to avoid in difficult conversations

In difficult conversations what and how you say things can make a big different to the response that you get. Try and avoid these 5 words: Read More...

6 Tips for sending clear messages

Sometimes we try to be too nice by not being direct in what we say. We worry more about not hurting others feelings than getting our message across clearly. Now, we do not need to be aggressive or nasty but we should be truthful. Here are 6 ways we can improve: Read More...

Messages: The Communication Skills Book

I was looking through one of my many bookcases and noticed a book that I have had for around 20 years. Flicking through it I realised why I had kept it for so long. It is full of great practical information and tips on effective and assertive communication. Messages: Read More...

Things to say if someone is rude or unpleasant

Someone has been rude and unpleasant to you. The behaviour could be mildly aggressive meaning they are not respecting your rights. Any response made should try to establish appropriate boundaries on the behaviour. Read More...
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